Resetting the Admin Password

In the event that the Tax Processors Plus Desktop Admin account password and security question are forgotten or unknown, a temporary override can be obtained in your Account Hub.

To allow you to log in to Tax Processors Plus Desktop as the Admin user, follow these steps:

• Log in to Account Hub
• On the main page of the Account Hub, click your username in the top right corner. In the menu that drops down, select Support Tools.
• In the section Program Password Reset, select Get Reset Code - A temporary override code will be displayed on the screen
• Highlight and copy the code, paste it into the Tax Processors Plus Desktop Username field in the login window, leave the password field blank, and click Ok. (If you highlight and copy the code off the screen, be sure to highlight only the code and not include any leading or trailing spaces.)

Once logged in, from the ADMIN Menu of Tax Processors Plus Desktop select:

• Configuration
• Firm / ERO / Preparer Setup
• Preparer(s) Menu
• Double-click ADMIN, or select it then click Edit.
• Select Password and answer YES to the reset question.
• Enter a new password. The password must be between 8 and 30 characters and use:
  
  • at least one uppercase letter
  • at least one lowercase letter
  • at least one number
  • at least one special character, such as @#$!

After the password has been reset, you will be able to log in as the ADMIN user. If you need to log in under a different user, here's a shortcut:

• Exit backwards to the ADMIN Menu
• In the top left of the window select File, then Logoff User.

You're now ready to log in.