Account Hub Forgot Username or Password
Account Hub · Written guide Content date 1 min read
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Here's what to do if you have forgotten your username and/or password to log in to your Tax Processors Plus Account Hub:
Retrieving Your Account Hub Username
- Open Account Hub.
- Click the Login button at the top right hand side of the screen.
- Click Forgot Username and enter the email address that you used when you created your Account Hub.
Check your email inbox for the account-recovery message. Its body includes your Account Hub username.
Creating a New Account Hub Password
If you've forgotten your Account Hub password, it cannot be retrieved, so you will instead create a new one. Here's how:
- Open Account Hub.
- Click the Login button at the top right hand side of the screen.
- Click Forgot Password, enter your Username, and click Submit.
- You will then be prompted to verify your account. Select to receive the verification code via Email or Text Message.
- Click Send Code. A verification code will be sent to you via the method you chose.
- Enter the Verification Code and click the Verify button.
- Create a New Password by following the password guidelines provided and click Submit.
After successfully changing your password, you will be redirected back to the Account Hub login page. You can now log in to your Account Hub with the new password.
Additional Information:
MFA Troubleshooting for Account Hub and Tax Processors Plus Online