Skip to support content
(855) 698-0691 info@lc.taxprocessorsplus.comEmail us

Send Corrupt Return

Desktop · Written guide Content date 2 min read

On this page

At some point during the tax season, you may wish to send a copy of a tax return to Tax Processors Plus Desktop support staff for review. For example, you may have a question about the accuracy of a calculation of a particular line on a form, or you may have a question about how to correctly input information into the software. Additionally, if you are on the phone with support staff, they may ask you to send a copy of a return as a "corrupt return" so they can assist you with it.

In this context, corrupt does not imply the return has been corrupted on your computer. Rather, for the sake of security, certain important bits of data, such as the Social Security Number, the name, and the taxpayer's address are corrupted on our end. Doing this provides a layer of identity protection as well as rendering the return incapable of being filed by us, but our support staff can still load the return into Tax Processors Plus Desktop for diagnostic purposes.

Sending a corrupt individual tax return

To send us a corrupt individual tax return, from the Main Menu of the tax return (Form 1040 or 1040-NR) select:

  • Miscellaneous Forms
  • Send Client's Corrupt Return - You can optionally add a short note describing the problem, the form needing review, etc.
  • Select OK

After selecting OK, you should see a message indicating the return was sent successfully.

A corrupt individual return can also be sent from the Quick Menu of Tax Processors Plus Desktop by selecting:

  • Utilities
  • Send Corrupt Return to Tax Processors Plus Desktop - Enter the full SSN and a short note describing the problem.
  • Select OK

Sending a corrupt business return

To send us a corrupt business tax return (Form 1041, 1065, 1120, 1120-S, 990, 990-EZ, 990-PF, 990-T), from the Main Menu of the return select:

  • Miscellaneous (1041,1065, 1120, 1120-S, 990-PF, 990-T, 706) or 
    Miscellaneous Statements (990, 990-EZ)
  • Send Corrupt Business Return

Note: If you send a corrupt return outside of a call with support staff, be sure to let Tax Processors Plus Desktop support know by phone or e-mail that you sent the return. You will need to provide us your EFIN and the last four digits of the return's SSN or EIN so we can retrieve the return for review.