TaxesToGo: When I’m trying to import an app return it keeps saying there is no data
Software reference · Written guide Content date 1 min read
If you are trying to import a TaxesToGo return from Import App User (Tax Processors Plus Online) or Pull From Pro App (Desktop) and it is saying there is no data matching, it is possible you have the incorrect e-mail address and/or tax code for that app return. You will need to verify the correct e-mail address and tax code with your taxpayer.
The taxpayer will be able to see which e-mail address and tax code they have by looking in the Settings tab inside their TaxesToGo app. It is wise to also double-check the e-mail address for typos in both the program and the app.