TaxesToGo: The signatures aren't showing in the tax return, but the taxpayer signed in the app

If you are unable to see the taxpayer's signatures in a tax return from TaxesToGo:

• If you are using Tax Processors Plus Desktop, if you are in the Receipt Menu reenter the return, then Exit back to the Receipt Menu. Otherwise, try closing and reopening the program.
• If you are using Tax Processors Plus Online, refresh the page.

If the signatures are still not on the return in your program after you've refreshed, contact the taxpayer and give them this info:

• Ask them to use their TaxesToGo username and password to sign in at the Tax Processors Plus Customer Portal website here:
  www.taxofficemanagement.com/customerportal
• Once signed in, ask them to create a new signature and apply it to the documents you have sent.

If it's still not working right after all of the above has been tried, please call Tax Processors Plus Support at (855) 698-0691.