TaxesToGo: I sent documents to the app to be signed, but the taxpayer doesn't see them.
Software reference · Written guide Content date 1 min read
First, we recommend trying to send the documents to be signed again. It's possible there was an issue sending the first time.
Next, ask the taxpayer to log out of the TaxesToGo app. They should also check to make sure there is not a pending update for the app. Once they have done those two things, they should log in and see if the documents are there to be signed.
If neither of these steps corrects the issue, please call Tax Processors Plus Support at (855) 698-0691.