Customer Portal: The taxpayer can’t create a password for the Customer Portal. It keeps saying it does not meet the requirements
Software reference · Written guide Content date 1 min read
If you have a taxpayer who is unable to register for the Customer Portal because their password does not meet the requirements, let them know these are the requirements:
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one of these special characters: @ $ ! % * ? &
- Minimum of 8 characters, maximum of 25 characters
If they are using a password that meets the above requirements and they are trying to register on their cellphone, ask them to complete the portal registration on a computer instead.
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