Tax Processors Plus Account Hub error: Email address or phone number is already used

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When trying to create a Tax Processors Plus Employee Account in Account Hub, if you get either of the messages above this means the e-mail and/or cell phone number is already tied to another Tax Processors Plus account. Below you will find advice on how to remedy these errors.

Does another Employee Account in Account Hub use this same info?

When creating an Employee Account in Account Hub, you are required to enter an e-mail address and cell phone number. If you plan to use that info again, you will need to contact Tax Processors Plus Support to have the e-mail address and phone number released for multiple use.

Is there a Preparer Account with the same e-mail and/or phone number in your Tax Processors Plus Online office?

When creating a Preparer in your Tax Processors Plus Online, you will see the options "Allow Multiple Accounts to use this Email Address" and "Allow Multiple Accounts to use this Cell Phone". If you plan to use that info again, make sure those check boxes are checked. If there is another preparer within your office using the same email and/or phone number, ensure the check boxes are checked in their Preparer record.

Is the e-mail and/or phone number not in another account you have created?

If you are unable to use an e-mail address or phone number for your preparer, and you have not used that e-mail address or phone number on any other account between Tax Processors Plus Online and Account Hub, contact Tax Processors Plus Support. It is possible the preparer has an existing Tax Processors Plus account with a different tax office. Tax Processors Plus Support can assist in allowing you to use the e-mail and/or phone number for the new Preparer Account. Contact Tax Processors Plus Support at (855) 698-0691.