Error for Preparer Email or Phone Number
Online · Written guide Content date 2 min read
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When creating a preparer account in Tax Processors Plus Online, if you see either of these messages:
- Email is already taken, please choose a new email
- Phone Number is already taken, please choose a new phone number
this means the email and/or cell phone number you are using is already tied to another Tax Processors Plus Online account. Below you will find advice on how to remedy these errors.
Does another preparer in your office use the same email and/or phone number?
In the preparer record, you will see the options to "Allow Multiple Accounts to use this Email Address" and "Allow Multiple Accounts to use this Cell Phone". If the email address and/or phone number are being used by more than one preparer, make sure those check boxes are checked. If there is another preparer account within your office using the same email and/or phone number, ensure those check boxes are checked in their record.
Have you created an Employee Account for this preparer in your Account Hub?
When creating an Employee Account in Account Hub, you are required to enter an email address and cell phone number. If the email address and/or phone number are being used by more than one preparer, contact Tax Processors Plus Online Support to have the email address and phone number released for multiple use.
Is the email or phone number not in another preparer account?
If you have not used the email address and/or phone number on any other account between Tax Processors Plus Online and Account Hub, it's possible the preparer has an existing Tax Processors Plus Online or Account Hub record with a different tax office. Contact Tax Processors Plus Online Support and we can assist in allowing you to use the email and/or phone number for the new preparer account.
Additional Information:
What to do if you cannot login to Tax Processors Plus Online