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Clearing Cache in a Browser

Software reference · Written guide Content date 3 min read

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Clearing browser cache often fixes issues with a web page not loading properly or various error messages on a website. This guide explains how to clear the browser cache in Google Chrome, Microsoft Edge, and Mozilla Firefox on a Windows PC, and Safari on a Mac.

Google Chrome (Windows)

Quick method

In Windows, with the Tax Processors Plus Online tab showing, select Ctrl-F5.

Long method in Windows

  • In Google Chrome, select the three-dot menu in the top right corner:
    Illustration supporting the written instructions.
  • Locate History in the menu and click the option that appears, also titled History:
    Illustration supporting the written instructions.
  • On the page that appears, select Clear Browsing Data from the left-hand side:
    Illustration supporting the written instructions.
  • In the "Clear browsing data" window, ensure the check box for Cached images and files is checked. Select "All time" for the time range and click Clear data.
    Illustration supporting the written instructions.

Note: You do not need to clear browsing history or cookies.

Microsoft Edge

Quick method

In Windows, with the Tax Processors Plus Online tab showing, select Ctrl-F5.
In macOS, select Cmd + Shift + R.

Long method in Windows

  • In Microsoft Edge, click the three-dot menu in the top right corner:
    Illustration supporting the written instructions.
  • Locate History in the menu and select it:
    Illustration supporting the written instructions.
  • In the History tab, click its three-dot menu at the top and choose Clear browsing data
    Illustration supporting the written instructions.
  • In the "Clear browsing data" window, ensure the check box for Cached images and files is checked. Select "All time" for the time range and click Clear now.
    Illustration supporting the written instructions.

Note: You do not need to clear browsing history, download history, or cookies.

Mozilla Firefox

Quick method

In Windows, with the Tax Processors Plus Online tab showing, select Ctrl-F5.
In macOS, select Cmd + Shift + R.

Long method

  • In Mozilla Firefox, select the "hamburger" menu icon shown in the top right corner:
    Illustration supporting the written instructions.
  • Find the Settings tab and select it.
  • Find the Privacy & Security Panel tab and select it.
  • This will bring up a new menu. Under the section Cookies and Site Data, select Clear Data.
  • In the Clear Data window, ensure the check box for Cached Web Content is checked, then click Clear.
    Illustration supporting the written instructions.

Note: You do not need to clear cookies and site data.

Google Chrome (macOS)

Quick method

With the Tax Processors Plus Online tab showing, select Cmd + Shift + R.

Long method

  • In Google Chrome, select the three-dot menu in the top right corner:
  • Locate More Tools in the menu and select Clear Browsing Data.
  • On the Clear browsing data window, select "All time", then select Clear data.

Note: You do not need to clear browsing history or cookies.

Safari (macOS)

Quick method

With the Tax Processors Plus Online tab showing, select Cmd + Shift + R.

Long method

If you don't see the Develop menu in the menu bar, do the following:

  • In the Safari menu bar select Safari, then Settings.
  • Select the Advanced tab and check the box next to "Show features for web developers".
  • You should now see the Develop menu.

Select the Develop menu, then select Empty Caches for All Profiles.

Internet Explorer

1995 called. They want their browser back.