Network error with Wi-Fi profile
Desktop · Written guide Content date 1 min read
If your computer is connected to the internet via wi-fi, Tax Processors Plus Desktop will experience network-related problems if your network profile is public rather than private. If you're seeing network-related errors in Tax Processors Plus Desktop, check to see if your profile needs adjusting as follows:
1. In the Windows tray at the bottom right of the desktop, click the upward pointer (circled) to reveal the hidden icons. The wi-fi icon is a dot with three radiating arcs:
2. Right-click the wi-fi icon and choose Open Network & Internet settings:
3. In the Status window that opens, choose Properties:
4. Select Private if it's set to Public:
If Private is already selected, then there is another reason you are experiencing network errors. Call Tax Processors Plus Desktop support for further assistance at (855) 698-0691.