Error Code 1020
Online · Written guide Content date 1 min read
Symptom: You attempt to access your Tax Processors Plus Online office and receive a message like this:
Access denied
You do not have access to the online software site.
The Site owner may have set restrictions that prevent you from accessing the site.
Error details
Provide the site owner with this information.
Error code: 1020
This error code indicates that our Cloudflare security software is treating the IP address you are using as a threat and blocking access, and this is sometimes due to the use of a VPN.
If you're not using a VPN, you may need to change your internet service provider, but talk to your current provider first to see if there isn't a way for them to assist you.
If you're using a VPN and are committed to using it, you'll need to find another IP address that doesn't get blocked. Check the VPN settings to see if they can be adjusted.