Error Messages
10 articles
Articles in Error Messages
Unable to Contact Customer Verification Server
Unable to contact Customer Verification Server.
Unable to Contact Customer Verification Server
There are many occasions when Tax Processors Plus Desktop communicates with our servers over the internet, e.g., when transmitting a return and receiving acknowledgements, getting program updates, and getting fees and other bank product information.
403 Error due to using a VPN
There are many occasions when Tax Processors Plus Desktop communicates with our servers over the internet, e.g., when transmitting a return and receiving acknowledgements, getting program updates, and getting fees and other bank product information.
Error: Your EFIN number is not in our system
There are two reasons why this might occur.
Missing Form .pcl Error
When printing a tax return, or viewing a form, occasionally the view may look like a blank form with an error at the top of the form.
Paper Cut Error - Remote Name Could Not Be Resolved
A Tax Processors Plus Desktop Premium subscriber will encounter the message "Remote name could not be resolved" when attempting to send a client's tax return in Paper Cut while having no internet connection.
Cabinet File cab1.cab Error
The cabinet file cab1.cab required for this installation is corrupt and cannot be used.
"Another User is Accessing this Return"
If the return in the networked office is not open, or if this is a standalone PC, select OK to clear the message and access the return.
Error Message Options
In Tax Processors Plus Desktop, you may encounter an error message in a white window headed "An error has occurred" and containing various bits of computer programming language.
Tax Program Service Has Stopped
Tax Processors Plus Desktop uses a Windows Service that runs in the background to move information between the file server and workstation computers.