Client Status: "Not Received" for IRS Code or State Code
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In Client Status, the "IRS Code" or "State Code" of Not Received means that the return has been sent to the IRS or to the state and the acknowledgement hasn't been received yet.
What Does Acknowledge Mean for the Tax Return?
The IRS and State Acknowledgments will show the status of each return, whether accepted or rejected. Returns that have been rejected will also show the reason for the rejection.
How Long Does It Take to Receive the Acknowledgement?
The IRS typically acknowledges returns in about 10 minutes, and state acknowledgements can take anywhere from 10 minutes to 12 hours or more depending on the state. Additionally, states and occasionally the IRS can experience problems with their systems resulting in further delays.
If it has been more than two days since the federal or state return was sent and no acknowledgement has been received, Tax Processors Plus Customer Support can open a ticket to have our e-file team contact the IRS or state to inquire about any known problems they may be experiencing processing acknowledgements.
Additional Information: