Frequently Asked Questions
Answers to common software questions.
3 sections · 138 articles
Program FAQ
8 articlesPrinting: Why don't forms print with $0 amounts?
Why Doesn't Client Status Show the State Refund Amount on the Acks Tab?
How Do I Set Up Printing Options to Print on Both Sides of the Paper?
What's New in the 2021 Program?
How to Remove Diagnostic Errors and Warnings
My Computer Crashed. How do I Restore my Tax Returns?
General FAQ
41 articles2025 Tax Return Filing Deadlines
Updating Your Web Browser
2024 Tax Return Filing Deadlines
Married Filing Separate Return With Unknown Spouse SSN
Where does the taxpayer log in to their Customer Portal?
Puerto Rico Form 480.7C: Informative Return for Retirement Plans and Annuities.
Tax Questions
89 articlesHow is Cost Basis Calculated for Digital Assets?
Section 897 Ordinary Dividends and Capital Gains
Section 179 Business Income Limitation
What is Basis?
Form 1040: Why has $0 income tax calculated if there is taxable income?
Printing: Why is Social Security Benefits Worksheet Line 8 blank?