Online support
Setup, return preparation and troubleshooting for the online tax software.
9 sections · 416 articles
General FAQ
39 articlesForm 1310 - Claiming Refund Due a Deceased Taxpayer
Form 1040-NR For a Foreign Estate or Trust
Transmission Table - Transmitting Multiple Returns at Once
Printing a Copy of a Previously Filed Return
Error Code 1015
Printing Form 1040-V for a partial payment
Bank Product Information
2 articlesOnline Login Page
8 articlesWhat to do if you cannot login
Online account is disabled
Username or password is not accepted
MFA Troubleshooting
Forgot Password
We're Sorry - We experienced a problem
Online Office Welcome Page
64 articlesNotification Center
Configure your online office
Client Status Information
How Do I Access a Return That Has Rejected?
How Do I Access a Return With a Validation Error?
How Do I Access Prior Year Programs?
Return Preparation
267 articlesWhy No EIC Calculated
How to Search for Tax Forms
Form 1040-NR - U.S. Nonresident Alien Income Tax Return
United Nations Employee Tax Return
Return Review
Why is a Roth Distribution Being Taxed?
Printing
10 articlesWhy is Bank Info Masked on a Paper Filed Return?
Printing Form 1040 Without a Signature
Why is the taxpayer's e-mail not printing in the return?
Tax Related Bank Products - Printing A Bank Application
Printing Timeout / Errors
Printing A Return
Customer Portal
4 articlesHow do I send a Customer Portal Registration Link?
The taxpayer signed in the Customer Portal but I don't see the signatures
How Does the Preparer Share Signature Documents in the Customer Portal?
I Can't See Taxpayer Documents in Customer Portal
TaxesToGo
2 articlesTaxesToGo User Guide
The taxpayer is using my branded TaxesToGo app, but I can’t see them in my queue
Rejects and Validation Errors
21 articlesIRS Reject Code IND-005-02
IRS Reject Code SC-F1040-023-01
IRS Reject Code SC-F1040-007
IRS Reject Code FW2-001-02
IRS Reject Code F9465-037
IRS Reject Code: F1040-034-06