Technical Support
Software installation and technical troubleshooting topics.
6 sections · 39 articles
Technical Support
14 articlesInternal Server Error 500
Network error with Wi-Fi profile
Copy Menu is blank or missing forms
Fees Menu is blank
The app you're trying to install isn't a Microsoft-verified app
How to set the default application for PDFs in Windows
Installation
5 articlesUpdating and Installing .NET Framework
Installing the Business Program
Downloading and Installing Tax Processors Plus Desktop
Downloading and Installing State Software Programs
Upgrading to Microsoft Windows 11
Security
1 articleNetworking
2 articlesBacking Up Data
7 articlesError - Copy complete but validation of target files has failed, size does not match what is expected
Backing Up / Recalling Business Tax Returns
Backing Up / Recalling Individual Tax Returns
Program Backup Utility
Setting Up A Secondary Backup Path
Backup Strategy
Error Messages
10 articlesUnable to Contact Customer Verification Server
Unable to Contact Customer Verification Server
403 Error due to using a VPN
Error: Your EFIN number is not in our system
Missing Form .pcl Error
Paper Cut Error - Remote Name Could Not Be Resolved